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Frequently Asked Questions
1. What kinds of products do you offer?
We provide a broad selection of beauty items, including skincare, makeup, haircare, fragrances, and body care. Our collection features popular brands and thoughtfully chosen products to suit diverse beauty preferences.2. Are your products cruelty-free and ethically sourced?
Yes, we are dedicated to ethical standards and aim to stock products that are cruelty-free and responsibly sourced. We proudly partner with brands that align with these principles.3. Can I return or exchange an item if I'm not satisfied?
Your satisfaction matters to us. If you're not fully happy with your purchase, you can take advantage of our simple return and exchange process within a designated timeframe. For full details, please see our Returns and Exchange Policy.4. Do you offer a newsletter for updates and promotions?
Yes, we do! Our newsletter keeps you informed about the newest product launches, upcoming sales, and exclusive offers. Sign up on our website to stay in the loop.5. Do first-time customers receive special offers?
Absolutely! We frequently run promotions and offer discounts for new customers. Be sure to check our website or follow us on social media for the latest deals.6. Are your perfumes genuine?
Yes, all of our perfumes are 100% authentic. We source them directly from trusted manufacturers and authorized distributors to ensure top-notch quality.7. What payment options are available?
We accept a range of payment methods including major credit and debit cards such as Visa, Mastercard, and American Express. Online payment methods may also be available for added convenience.8. Do you ship internationally?
At the moment, we only ship within United Kingdom. However, we’re looking into expanding our shipping options in the future. Please contact our team for the latest updates.9. Is it possible to track my order?
Yes, tracking your order is easy. After your order has been dispatched, you’ll receive a tracking number via email or SMS so you can monitor its delivery status.
If you need more help or your question isn’t listed here, feel free to reach out to our customer support team — we’re happy to help!
Enjoy your shopping experience!